Software and Hardware Problems
Whenever your laptop or computer acts up you need to specify the problem as best as you can – it will help you to perform effective troubleshooting on your own. If you have a good idea of what caused the problem you’ll be in a better position to decide whether you can fix the problem on your own or you have to call tech support or a computer repair technician.
All computer problems fall into two general categories:
Software problems
Hardware problems
Hardware Problems
Basic steps to identify the problem
- Check that your computer is plugged into a working outlet
- Check that everything is turned on. If something seems to be not working, make sure the brightness is up or the on switch is in the appropriate position or the volume unmuted depending on what you are having issues with.
- Check that keyboard, mouse, monitor, speakers, etc are plugged into your device. Try a different port, if one is available, to check if it is the port or the device that is damaged. Make sure that wireless hardware has a fully charged battery.
Software Problems
Basic Steps to identify and/or solve Software Issues:
- Try to restart your computer again and again.
- Make sure your all programs are updated
- Check that your antivirus software is running or not.
- If your computer is having problems after a new program was installed, remove that program and try reinstalling it